Dear Z-Lister,

Thank you for your patience as we spent the last two plus weeks sorting through all prize redemptions that have been impacted by our technology glitch during the November Z-list only redemption. These orders were very difficult to research because they were missing critical information including exact product information or a receipt number. Plus, in some cases PTZ had not been deleted from members' accounts.

While we were able to recover and fill the vast majority of those orders impacted by problems, the item you ordered was so over-redeemed due to the tech problems that we cannot restock your prize in a reasonable amount of time. We are truly sorry to let even a few hundred members down despite filling thousands of orders in one redemption.

To show you how truly sorry we are to disappoint you, we are fully refunding your PTZ (if they were deleted in the first place) as well as sending you a free gift card for $50 to amazon.com. This is our way of showing you how much you mean to us. These will be sent in e-card form to you shortly.

We are also going to allow all of your PTZ to stay valid a full 30 days longer than the normal 12 month period so you are not penalized in any way for missing a redemption.

Beginning with our next redemption, we are introducing a whole new system that should avoid and fix the tech issues that have plagued our previous efforts. As you may know, we're a very young site that's still in beta, and the redemption process is still evolving. While we're grateful and appreciative of the many members who complimented the progress we made on this redemption, we will remain dissatisfied and will not rest until we provide a bug-free, reliable experience to each of our founding members on Lockerz.

Again, our apologies, and please enjoy your gift certificate.
- The Lockerz Crew

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